Return Policy

Can I return coffee products? 

Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee. But don't worry—we're here to help! If there was an error with your order, please contact us at info@alruhcoffee.com within 10 days of your purchase. If you’re dissatisfied with your coffee, our expert Guest Experience team will help you track down your soon-to-be favourites.

我可以退回咖啡產品嗎？

由於咖啡易變質，我們的咖啡豆都是根據訂單烘焙的，因此我們無法接受咖啡的退貨。但請不要擔心 - 我們在這裡幫助您！如果您的訂單有誤，請在購買後的10天內發送電子郵件至 info@alruhcoffee.com 與我們聯繫。如果您對咖啡不滿意，我們的Guest Experience團隊將協助您找到您喜愛的咖啡豆。

 

What should I do if my order arrives defective or damaged? 

Please email us at info@alruhcoffee.com with your order number (or shipping address) and a photo of the damaged item (along with a photo of the shipping box) so we can assist you and report this to our warehouse and product team. We'll get you sorted right away!

如果我的訂單有缺陷或受損怎麼辦？

請發送電子郵件至 info@alruhcoffee.com，提供您的訂單號碼（或運送地址）以及損壞產品的照片（以及運送箱的照片），以便我們協助您並向我們的倉庫和產品團隊報告此問題。我們會立即為您解決問題！